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Help Desk Customer Support

The Office of Information Technology Help Desk is the first tier of IT support.  If you need assistance, please contact the Help Desk. The Help Desk will create a ticket and attempt resolution. In the event that resolution cannot be performed by the Help Desk, the ticket will be escalated to the appropriate team. Please email or call 206-296-5571.

Knowledge Base Articles

In order to better serve our customers, the Office of Information Technology maintains a Knowledge Base (KB) at  This resource provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day, 7 days a week to empower our customers with self-service resolution to many common support issues.

Some frequently accessed KB articles are:

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam. 


CryptoLocker on T Drive

April 11th 12:00pm

A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened. OIT has successfully restored thousands of impacted files. If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.

Upcoming Maintenance

Monthly maintenance

OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.

Email, internet, SU Online, and other services may be impacted.

Please check back soon for details.

System Status

System is Online There are no current network problems or outages.

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