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Help Desk Customer Support

The Office of Information Technology Help Desk is the first tier of IT support.  If you need assistance, please contact the Help Desk. The Help Desk will create a ticket and attempt resolution. In the event that resolution cannot be performed by the Help Desk, the ticket will be escalated to the appropriate team. Please email helpdesk@seattleu.edu or call 206-296-5571.

Knowledge Base Articles

In order to better serve our customers, the Office of Information Technology maintains a Knowledge Base (KB) at http://kb.seattleu.edu/oit.  This resource provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day, 7 days a week to empower our customers with self-service resolution to many common support issues.

Some frequently accessed KB articles are:

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam. 

Announcements

Welcome back, Law School!

8/26/14

Law School students can contact the School of Law Technology Help Desk at x4178 or lawhelp@seattleu.edu

Upcoming Maintenance

September maintenance

OIT will perform Planned Systems Maintenance on the following September dates:

Friday September 12th, 6:00pm - midnight

Friday September 19th, 6:00pm - midnight

Services (wired & wireless access) and applications (Email, SUOnline, Canvas LMS etc.) will be intermittently unavailable during maintenance.  Everything should be working after maintenance is complete; if it's not, we will let you know.

Please check back soon for more details.

System Status

System is Online There are no current network problems or outages.



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