Self -Service Support

As a fast and easy way to resolve your problem, check out the Top 10 list below.

 Top 10 Requested Support Articles 

  1. Reset your SU password
  2. Connect to SU_secure Wireless
  3. Connect to a Printer on a Windows XP Computer
  4. Connect to a Printer on a Mac OS X Computer
  5. Virtual Private Network
  6.  Learn more about the Exchange 2010 Email Upgrade
  7. Use VPN on a Mac OS X Computer 
  8. Connect to Network Drives on a Windows XP Computer
  9. Connect to Network Drives on a Mac OS X Computer
  10. Forward your SU Email to a Personal Email Address
  11. Last Updated: 05/09/2013

     

    If your problem is one of the Top 10, click on the link to access an article with detailed instructions on how you can resolve your own problem. 

    If your problem is not listed in the Top 10, please log-in to Service-Now to see additional support articles for a wider list of issues.

Announcements

CryptoLocker on T Drive

April 11th 12:00pm

A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened. OIT has successfully restored thousands of impacted files. If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.

Upcoming Maintenance

Monthly maintenance

OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.

Email, internet, SU Online, and other services may be impacted.

Please check back soon for details.

System Status

System is Online There are no current network problems or outages.



Service Now

Please click here to login with your SU email address and password.