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Desktop Applications

Desktop applications are locally installed standard computer software programsĀ supported by theĀ OIT Help Desk. Examples of desktop applications are programs such as Microsoft Office, the Raiser's Edge, and the Datatel User Interface.

Requesting Assistance

If you need to install/reinstall any of the supportedĀ applications, please contact the OIT Help Desk at (206) 296-5571 or helpdesk@seattleu.edu. You will be asked to provide some information.

Technical Support

Usually, the OIT Help Desk is able to assist with installing/reinstalling desktop applications remotely. When contacting the OIT Help Desk, please provide them with the following information:

  • Computer name or IP address (please go to http://mypc for your computer name and/or IP address).
  • What software you are having problems with or need installed.
  • Best time to install the software if needed.

Related Information

Announcements

CryptoLocker on T Drive

April 11th 12:00pm

A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened. OIT has successfully restored thousands of impacted files. If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.

Upcoming Maintenance

Monthly maintenance

OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.

Email, internet, SU Online, and other services may be impacted.

Please check back soon for details.

System Status

System is Online There are no current network problems or outages.



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