« Back to Services

Help Desk Customer Support

If you need IT assistance, the Office of Information Technology (OIT) Help Desk is the first tier of technical support.  The OIT Help Desk will create a ticket and attempt resolution.  In the event that resolution cannot be performed by the OIT Help Desk, the ticket will be assigned to the appropriate Tier 2 technical team. 

Requesting Assistance

You may contact the Help Desk by emailing HelpDesk@seattleu.edu or by calling 206-296-5571.

When emailing or calling the OIT Help Desk to report an issue with your computer, please have your computer name ready. This is available on-campus at http://mypc.

Related Information

In order to better serve our customers, OIT maintains a Knowledge Base located at http://kb.seattleu.edu/oit. The OIT Knowledge Base provides customers with answers to many frequently asked questions and in-depth how-to guides. The Knowledge Base is available 24 hours a day and 7 days a week to assist our customers in resolving common issues and obtaining information on the use of technical resources at Seattle University.

Important Links

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam.

Announcements

CryptoLocker on T Drive

April 11th 12:00pm

A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened. OIT has successfully restored thousands of impacted files. If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.

Upcoming Maintenance

Monthly maintenance

OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.

Email, internet, SU Online, and other services may be impacted.

Please check back soon for details.

System Status

System is Online There are no current network problems or outages.



Service Now

Please click here to login with your SU email address and password.