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Desktop Support provides technical PC, Mac, and printer support to Seattle University faculty and staff. Desktop Support services are assigned to support cases by the OIT Help Desk.
When initially contacting the OIT Helpdesk, please be ready with the following information:
Staff and faculty computers, PC and Apple, are supported by Desktop Support. If you have a question about your computer or if you are experiencing a technical problem, please contact the OIT Help Desk or call (206) 296-5571 for assistance. If the Help Desk determines your inquiry requires Tier II escalation, you will be asked to for additional information for your support request with the OIT Help Desk. Please have the following information ready:
A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened.
OIT has successfully restored thousands of impacted files.
If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.
OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.
Email, internet, SU Online, and other services may be impacted.
Please check back soon for details.
There are no current network problems or outages.
Logins to SNOW
T Drive, P Drive, Outlook
Please click here to login with your SU email address and password.
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