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CRP Frequently Asked Questions

We are currently changing the process of how CRP is being handled. If you have any questions not answered about CRP below, please direct them to CRP@seattleu.edu.

 
    • How long does it take to replace my computer?
      • Depending on the amount of data you have on your computer, the process can take at minimum, two hours. This can be expedited by you if you transfer all of your important files onto your Personal (P:) Drive. Note: Music and Movie files cannot be placed on the P-Drive.
       
    • What data gets transferred?  
      • We transfer everything placed in Desktop, Documents, and Favorites. If you have any archive (.pst) files for Outlook, please let us know so we can reconnect those on your new computer. Anything not placed in those folders will not be transferred unless otherwise noted. To ensure you do not lose any files, please place them on your Desktop or let us know before we replace your computer.
       
    •   Do I have to be there while you are replacing my computer?
      • No. We need to know what data needs to be transferred and if you have any special programs that need to installed. At the end, we require you to log in so the computer will create your profile in order for us to transfer the data back. If you step away, please give us a way of contacting you.
       
    • Does CRP include Monitors/Docking Stations?
      • No. We only supply the Computer Desktop and the Laptop Computer. All extra peripherals must be purchased through your department. Please email Technicalpurchasing@seattleu.edu for further pricing and quotes.
       
    • My computer keeps crashing. Can I be bumped up on the list?
      • Only if this is causing a work stoppage for you. If your computer consistently freezes and crashes while in the middle of work then we can expedite the process. Please be sure to email CRP@seattleu.edu with scheduling.
       
    • Can I keep my old computer and be skipped this round of CRP?
      • No. To ensure that our inventory is accurate and up to date, we have to replace each computer one for one. You cannot keep your old system nor can you be skipped in CRP. You may be delayed. However, if you choose to delay then when we reach the end of our CRP list, everyone who delayed will be forced to upgrade their system.
       
    • Can I still keep my old system even after you update my computer?
      • No, we do not allow users to keep their old systems. We do a one for one swap. If we do not receive an old computer then you do not receive a new computer.
       
    • What Operating System will I be receiving on the new systems?
      • For PCs, we install Windows 7. For Macs, they come with Mountain Lion.
       
    • Can I downgrade the Operating System?  
      • No. Within the next year, Windows XP will no longer be supported by Microsoft and we do not deploy any new systems with anything that cannot be patched. For Macs, the new systems cannot be downgraded due to Apple placing restrictions on their systems.
       
    • How long will the refresh take?
      • Generally, it takes 1-2 hours per computer system but it can take longer depending on the amount of data to be moved.
       
    • What're the differences between Windows XP and Windows 7? What's new in Office 2010?
      • Microsoft has some excellent resources available on their website about the features available in Windows 7 and Office 2010. Similar information is available for Office 2011 for the Mac
       
    • Can I opt out? What if I want to wait until next June? What happens if I can't make time to get a new computer right now?
      • Our target is to deploy all remaining 2012 CRP computers by the end of the fall quarter. While there is some room to make scheduling adjustments, the plan is to have all currently identified CRP systems deployed before the holiday break.
      • If you choose to delay deployment, we'll move your computer to the bottom of the refresh list, behind those already scheduled. As we complete deployment of scheduled systems, we'll look to complete a deployment for you prior to the end of the fall quarter.
       

 

Please contact the OIT Computer Refresh team at CRP@seattleu.edu, or contact the OIT Help Desk.

 

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