Service Now

Login to the Service-Now Help Desk ticketing system, in order to access the Knowledge Base or to view your existing OIT Help Desk service requests. To access the Knowledge Base, login to Service Now and click “View Knowledge Base” in the left hand navigational pane.

If you have problems logging in, you may use the password reset tool at http://pwreset.seattleu.edu or call the OIT Help Desk at 206-296-5571 or toll-free 855-501-0858.

When logging in to Service Now use your full Seattle University email address (for example 'abcd@seattleu.edu' ) and password.

Click here to log in to Service Now.

Announcements

CryptoLocker on T Drive

April 11th 12:00pm

A CryptoLocker attack on 3/31/14 between 11:25am and 3:30pm impacted some University T Drive files. Impacted files are visible but encrypted, and cannot be opened. OIT has successfully restored thousands of impacted files. If your files are still encrypted from the CryptoLocker attack, please contact the SU Help Desk and submit a request to restore impacted files.

Upcoming Maintenance

Monthly maintenance

OIT will perform Planned Datacenter Maintenance on Friday April 25th, 6pm - midnight.

Email, internet, SU Online, and other services may be impacted.

Please check back soon for details.

System Status

System is Online There are no current network problems or outages.



Service Now

Please click here to login with your SU email address and password.