Student Financial Services
About

Staff

  • Receiving the Best Service Possible

     

    Anyone with questions about financial aid, student employment or paying a student's bill, will receive the best service by

    This allows the Student Financial Services staff to route questions to the best person available to answer them.  If the person who receives the call or e-mail is unable to provide the assistance needed, they will refer the call or email on to the person who can best provide that assistance.

    That said, a list of the Student Financial Services Office staff follows with a brief description of each staff member's responsibilities:

    Student Account Representatives

    Student Account Representatives are responsible for posting payments to students' accounts and processing refunds due to students because of financial aid or overpayments on accounts. They also handle invoicing for third party sponsors, processing requests for payment plans and questions about billing and late fees. Most often, the first contact for an e-mail to our office e-mail address will be a student account representative:

    • Alexis Henry
    • Ian Howard
    • Mimi Nguyen
    • Elise Nicholl

    Account Resolution Specialists

    Account Resolution Specialists are responsible for contacting former students who have outstanding debts to the University. Whenever possible, they establish special payment agreements to resolve past due debts and are responsible for referring accounts with unresolved delinquent balances to collection agencies:

    • Mindy Kohanski
    • Carmela Villa

    Student Financial Aid Counselors

    Student Financial Services Counselors have primary responsibility for working with students and their families to help them understand financial processes from beginning to end; from applying for aid to preparing and revising students' financial aid awards to offering suggestions for how students and families can cover the student's educational expenses.  While students frequently develop relationships with a particular Counselor, Student Financial Services has learned that students and their families often receive quicker service by visiting the office and seeing a counselor on a walk-in basis, sending an email question to our office address or calling our main number. Although all of the Counselors  assist students with financial matters, some areas of specific counselor responsibility include:

    • Alea Frankwick is the Student Employment Coordinator responsible for part-time student employment programs both on and off campus, including the Federal and State Work Study programs.
    • Edith Larson coordinates the Washington State Need Grant Program and the financial aid awards for SU's Sullivan Leaders, Gates Millennium Scholars and recipients of College Success Foundation scholarships.
    • Tanya Miller coordinates financial aid awards for students in SU's Fostering Scholars Program as well as for those receiving SU departmental scholarships, Washington State Passport to College Scholarships and Independent College of Washington Scholarships.
    • Mario Molina coordinates financial aid awards for students who receive Veterans Educational Benefits.
    • Dan Post is the SFS liaison with the Education Abroad Office and the Matteo Ricci College and coordinates financial aid for students receiving awards through all Washington State financial aid programs with the exception of the State Need Grant, State Work Study and State Passport to College programs.
    • Gabby Santos coordinates the SFS document imaging process and assists with system-related projects and issues.
    • John Wilkins processes Graduate Record Exam (GRE) fee reduction requests and sees students on a walk-in basis.
    • Rebecca Wonderly coordinates SFS outreach and is the SFS liaison with the Athletics Department.

    Financial Services Loan and Records Evaluators 

    Financial Services Loan and Records Evaluators are responsible for much of the "background" work in the Student Financial Services Office. They are responsible for receipt and transmission of data between Seattle University and the federal financial aid systems, maintaining integrity between those systems. In addition to system processing and integrity, Evaluators certify private educational loans and complete the federally-required verification process on students' Free Applications for Federal Student Aid (FAFSAs). Their caseloads for many tasks are assigned based on the last name of the student:

    • Harvey Sugimoto, Lead Evaluator, supervises the Evaluator Group, is responsible for ELM alternative loan processing and is the liaison for Department of Education inquiries.
    • Ponnleu Pich has caseload responsibility for students whose last names begin with A - Gr. 
    • Hieng Eng has caseload responsibility for students whose last names begin with Gs - Oll.
    • Janelle Eastland has caseload responsibility for students whose last names begin with Olm - Z
    • Suellen Baehr is responsible for verifying new student records and also for processing tuition remission documentation and awards.

    Student Financial Services Management Team

    The Student Financial Services Management Team works together to coordinate the efforts of all members of the SFS Staff:

    • Jeff Scofield
      Director
      (206) 296-5852
    • James Austin
      Associate Director
      (206) 296-5845
      Jim supervises the Student Loan and Records Evaluator Group and provides technical support for our computing systems.
    • Heidi Krispin
      Associate Director
      (206) 296-5836
      Heidi supervises the Student Accounts and Account Resolution Group.
    • Yen Ngo
      Associate Director
      (206) 296-5884
      Yen supervises the Financial Aid Counselor Group and serves as the SFS Compliance Officer.
  • Chris Taylor